Customer Service

Cook Woods is located in Southern Oregon, not far from the world renowned Crater Lake National Park. The beautiful forests, lakes and mountains of Southern Oregon make this a wonderful place to do business. Cook Woods has been in business since 1999 and is here to serve you!

Hours: M-F 9:00am – 5:00pm PST
(and weekends by appointment)

Contact Us by Phone

Phone: 541-273-0925
Toll Free: 877-672-5275
Fax: 541-273-7247

 

Contact Us by Email

General information & Sales: 4info@cookwoods.com
Purchasing: 4wood@cookwoods.com
Accounting: 4catherine@cookwoods.com

 

Visit Cook Woods

1650 East Main St.
Klamath Falls, OR 97601

Get written directions

Customer Satisfaction:

Customers are our highest priority! If you receive a piece of wood that you are unhappy with, please contact us within 7 days of the receipt of the wood and we’ll be happy to talk with you about exchange, credit, or refund of the wood. After this time, all sales are final. No refunds returns on custom cut items. Return shipping is at customer’s expense. In case of exchange, we will pay the outgoing shipping. Please note: wood that has been used, cut, glued, or altered in any way will not be accepted for return. Please note: if your order has been pulled or packaged and you cancel your order, it may be subject to a re-stocking fee of 5-20%. This fee will vary depending on the value of your wood. All measurements on our site may vary up to +/- 1/8″.

 

Customer Safety:

Safety when working with woods is of vital importance. Make sure to use all recommended proper safety precautions. Some examples include wearing a respirator, wearing safety protection for the eyes, using clothing that covers the skin, using ear protection, keeping open flame away from the work area, avoiding prolonged or repeat contact with the skin, avoiding eye contact, avoiding prolonged or repeat inhalation of wood particles, avoiding prolonged or repeat contact with finishing agents, using proper ventilation, wearing gloves when appropriate (please make sure to be careful of baggy clothing or loose gloves when working around power equipment), and carefully washing skin and clothing that are exposed to wood. There are many more precautions that can be taken – please be educated when working with your woods! Woods can cause allergic reactions to skin or respiratory system – please make sure to take proper precautions.

 

 Privacy Policy:

As you browse Cook Woods, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising agent then enables us to present you with retargeting advertising on other sites based on your previous interaction with Cook Woods. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

 

Overseas Orders:

We are happy to ship to any location overseas; however, the customer is responsible for acquiring proper documentation to import the wood species into their Country. Cook Woods will be happy to help in any way possible with documentation, but will not be held responsible for this process.

We are happy to accommodate International customers. Please let us know when you would like to fly into Klamath Falls. We will assist you with your hotel & transportation arrangements.

 

Taking Care of your Wood:

It is best to store woods in a cool place away from direct sunlight. When cuts are made, we recommend immediately sealing the surfaces – we use Anchor Seal wax or Shellac. Some air dried woods can be challenging to bring down in moisture content. We recommend that you dry the wood slowly, so that it does not check (or crack). If you would like to turn a wood that is not completely dry yet, it is best to do it in stages.

 

Gift Certificates:

Gift certificates are the perfect gift for a Woodworker.