Shipping Info.

Standard Shipping

Free Shipping & Shipping Promotions

Free Shipping over $75 Continental USA (exclusions apply)

We offer free shipping for orders over $75 (excludes P.O. boxes, custom orders, large slabs, pallets, tools, in store sales, or any non website item). Please note that free shipping is for standard shipping only within the Continent USA. This excludes all International shipping as well as the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands.

Alaska & Hawaii

Although we do not offer free shipping to these states, we do offer a special program in place of it! Enjoy 5% off wood products that ship to Alaska & Hawaii (order must be over $75 to qualify for this discount). Discount excludes custom orders, tools, pen accessories, pen kits, gift certificates & minerals.

What carrier will be shipping my item?

We use FedEx and USPS Priority Mail as our shipping carriers. Please note that our standard shipping does not include delivery confirmation. If you require a signature with your package delivery, please contact us immediately when your order is placed to make arrangements and pay the associated fees. As our system is automated, we will make every effort to add this option to your order. To ensure that you receive this option, please phone in your order during normal business hours. P.O. boxes do not qualify for free shipping.

General Shipping & Order Processing Info.

We calculate all shipping rates based on weight, dimensions, and the buyer’s location. Your unique shipping costs will be calculated in the shopping cart when you checkout. Please note that free shipping applies only to the continental USA with standard shipping. All other orders and expedited shipping will have shipping charges applied. We strive to process all orders within 2-3 business days but certain orders may require more time. Orders with expedited shipping will be processed as soon as possible. Please allow 24 hours for processing time on any expedited order unless special arrangements are made. We will make every effort to process these orders as quickly as possible. Thank you for your understanding. If you have any questions, please don’t hesitate to contact us at 4info@cookwoods.com.

Freight Shipping

How do I know if my order will be shipped via freight?

Slabs: Some small slabs can be shipped via FedEx; however, most large slabs must be shipped freight due to their size and weight. Simply add the slab(s) to your cart, and then enter your zip code in the “estimate shipping" section at the bottom of the page. There, you can select from the freight shipping options listed.

Long Boards: Some very long boards will state they must be cut in half to ship via FedEx. Simply proceed through checkout, we’ll cut the board in half and complete your order. However, if your project needs a longer piece, these boards can be left whole and shipped freight. Please contact customer service to arrange payment for this option as extra shipping will apply.

Pallets: Simply add the pallet to your cart, and then enter your zip code in the “estimate shipping" section at the bottom of the page. There, you can select from the freight shipping options listed.

Grouped Items: When a group of items exceeds the maximum dimensional limit for FedEx or US Postal Service shipping, they will be shipped on a pallet via freight. If the items qualified for free standard shipping before being grouped, we will be happy to offer you a substantial discount on the cost of the freight. In most cases, there is no additional cost to you. Customer service will contact you to make arrangements as our cart will not notify you.

How are pallets & slabs shipped?

Pallets and slabs are shipped on a commercial freight truck. Once you select commercial or residential freight in the shopping cart, we take care of shipping it out to you and providing you with the tracking information.

How do I tell whether to choose commercial or residential delivery for my freight?

A residential delivery is to a home/residential area (or businesses that are not visibly labeled with a business name). It does not matter whether the home has a business or commercial entity inside of it. If the truck is coming to a residential area, the freight must be classified as residential. This option also provides the customer with a truck that has a lift gate (a mechanism for lowering the freight from the truck to the ground) in place of a forklift. The drive then has a hand truck to bring the freight from the truck to your residence. The driver will not be able to bring the freight to a specific location inside your home, but they are happy to put the freight inside of a garage, carport, etc.

A commercial delivery is to a labeled business in a commercial area. If your business does not have a forklift, you will need to notify us that a lift gate (a mechanism for lowering the freight from the truck to the ground) is needed. There may be an additional fee for this.

Do I need to purchase the “make an appointment” option?

On a normal delivery, your “pro” number (tracking number) will tell you what day your freight will be delivered. The freight company cannot tell you what time of day, simply that it will be on a certain day. If you wish to have a smaller window when the truck will deliver your order, you will need to purchase the “make an appointment” option. Please note that freight company still requires a 3 hour window during which to deliver to you. For example, if you’d like your freight delivered in the morning you can request a time between 8am and 11am and so on. If you have questions about this process, we’ll be happy to help!

How do I track my freight?

Generally, freight can be tracked by something called a “pro” number rather than a tracking number. Go to the company website of the carrier that was used and enter this pro number. There, you will see the details of your shipment.

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