Customer

Satisfaction:

Customers are our highest priority! If you receive a piece of wood that you are unhappy with, please contact us within 7 days of the receipt of the wood and we’ll be happy to talk with you about exchange, credit, or refund of the wood (.wood that has been used, cut, glued, or altered in any way will not be accepted for return) After this time, all sales are final.

No refunds returns on custom cut items.

We reserve the right to charge a restocking fee on any return

Return shipping is at customer’s expense In case of exchange, we will pay the outgoing shipping .

Please note: if your order has been pulled or packaged and you cancel your order, it may be subject to a re-stocking fee of 5-20%. This fee will vary depending on the value of your wood.

All measurements on our site may vary up to +/- 1/8″. In some cases wood that has been present in our inventory for a long period of time has continued in the drying process and small checks may present themselves during this time.

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