Customer Service

Domestic
Shipping:

We ship all packages through UPS Ground. In the shopping cart there is an option for you to select 2nd Day Air or regular Ground Service. When you select 2nd Day Air we will do our best to send the package the same day that you order it. It may be sent the next day. Note that we are closed on weekends. Shipping is calculated based on weight. We do not build our shipping cost into the cost of the product. We save you money on product and offer you fair shipping. At any time, you can view your shopping cart to see the shipping amount on your order.
*Important Note: our shopping cart does not allow us to bill for shipping over 45 lbs. If your order is over 45 lbs. additional shipping charges will apply.

International
Shipping:

Currently in our shopping cart we offer International shipping to Canada, Australia, Italy, Japan, Germany, and France. However, we are happy to ship to other countries, please email or call us. All International orders will be shipped via International Priority Mail. International packages are shipped on Fridays. We do not offer insurance on International shipments due to the fact that we have had problems with the Post office honoring the insurance; however, we have also never had a package lost by the Post office. We will not be held responsible for lost or damaged packages shipped Internationally. In addition, you will be responsible to make sure that the woods chosen will clear through customs in your country. At any time, you can view your shopping cart to see the shipping amount on your order. Please note that there are items that cannot be shipped outside of the USA. Next to the "add to cart" button on each page you will see the words " USA only " by these items. *Important Note: our shopping cart does not allow us to bill for shipping over 25 lbs. If your order is over 25 lbs. additional shipping charges will apply.

About Us:

Cook Woods' roots go back to Chris Cook, the co-founder of Cook Woods. He grew up the son of a devout environmentalist and Park Ranger and thus, learned through experience how to carefully reduce environmental impact while still running a wood business. Much of the woods that Cook Woods obtains are salvaged or reclaimed for better uses. For example, the majority of our short lumber is purchased to provide some income for small sawmills overseas. This keeps value on all wood and prevents it from being burned for scrap. You can help be more environmentally safe by using shorts whenever possible. This reduces the amount of wood that is cut in forests Worldwide.

Our Western, US woods are also obtained with the environment in mind. We use hardwoods such as Myrtle, Madrone, and Maple to name a few. These grown in large stands of Douglas Fir where the Fir trees grow best in a single canopy, striving to be the tallest. Underneath the canopy are the hardwood trees that we use. So, when the Douglas Fir stands are clear cut, most often the hardwood trees are the least desirable and are taken to chip mills or firewood yards to be dealt with as a waste product. We intercept a lot of these logs and reclaim them for better use. Though not completely green, it is a step in the right direction.

After learning about the need for instrument wood, co-owner Chris Cook started learning which cuts of Rosewood we were receiving from Central America would be suitable for instruments. He cut several Rosewood logs into sets and had good feedback from Luthiers. Today, we select logs from around the World to satisfy the needs of Luthiers. Being perfectionist with wood, we have preferred to import logs instead of lumber from overseas. This allows us to cut superior sets in a highly controlled environment, reducing waste and decreasing our cost. We strive to provide you with the best quality product possible while continuing to push ourselves towards excellence in the field of instrument wood manufacturing.

Returns:

As soon as you receive your package, please open it immediately and inspect it. Items can be returned within 5 days of receipt. Returned items will be refunded or exchanged. BEFORE sending any package back, please contact a salesperson by email, phone or fax for authorization. Items returned after 5 days or without authorization may be subject to a 15% restocking fee. We will not allow returns on items that have been altered in any way from their original condition. Cook Woods reserves the right to refuse returns made without authorization. If any item is defective or does not match the specifications of the order, Cook Woods will gladly pick up your item at our cost and refund or exchange it. Any item that is custom cut or sanded is non-refundable. If an item is damaged in shipping, we will be happy to file a UPS claim for you and refund your money once the claim has been processed. For International orders, please see "International Shipping" above. If you have any questions, please don't hesitate to contact us. We are here to help you in any way that we can!

Directions to
our facility:

Coming from the North end of Klamath Falls into town on Hwy 97, follow the signs that lead you South on Hwy. 97 to Weed. Take the 2nd exit "City Center". At the bottom of the exit turn right, under Hwy 97. Follow this road as it bends around past the Train Engine and puts you onto a one-way street which is Klamath Avenue. At the first stop light (5th St.) turn right. Stay on 5th until you go over the large Overpass. Turn right at the first signal you come to, East Main St. Follow East Main 2 blocks to the end of the street where it dead ends. Cook Woods is on the right hand side.

Coming from the South end of Klamath Falls into town on Hwy 97, take the Hwy. exit for Klamath Falls marked "City Center". Follow the off-ramp to the right and around the corner (you will pass a Train Engine on your right) After you pass the Train engine, you will be on Klamath Avenue (a one-way street). At the first stop light (5th St.) turn right. Stay on 5th until you go over the large Overpass. Turn right at the first signal you come to, East Main St. Follow East Main 2 blocks to the end of the street where it dead ends. Cook Woods is on the right hand side.