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Taking Care of your Wood:
It is best to store woods in a cool place away from
direct sunlight. When cuts are made, we recommend
immediately sealing the surfaces - we use AnchorSeal wax
or Shellac. Some air dried woods can be challenging to bring
down in moisture content. We recommend that you dry the
wood slowly, so that it does not check (or crack). If you would
like to turn a wood that is not completely dry yet, it is best
to do it in stages.
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Customer Satisfaction:
Customers are our highest priority!
If you receive a piece of wood that you
are unhappy with, please contact us
within 7 days of the receipt of the wood
and we'll be
happy to talk with you about exchange, credit, or refund of the wood.
After this time, all sales are final.
No
refunds
returns on custom cut items. Return
shipping is at customer's expense. In case of
exchange, we will pay the outgoing shipping. Please note: wood that has been
used, cut, glued, or altered in any way will not be accepted for return.
Please note: if your order has been pulled or packaged and you cancel your
order, it may be subject to a re-stocking fee of 5-20%. This fee will vary depending
on the value of your wood.
Customer Safety:
Safety when working with woods is of
vital importance. Make sure to use all recommended proper safety
precautions. Some examples include wearing a respirator, wearing safety
protection for the eyes, using clothing that covers the skin, using ear
protection, keeping open flame away from the work area, avoiding prolonged
or repeat contact with the skin, avoiding eye contact, avoiding prolonged or
repeat inhalation of wood particles, avoiding prolonged or repeat contact
with finishing agents, using proper ventilation, wearing gloves when
appropriate (please make sure to be careful of baggy clothing or loose
gloves when working around power equipment), and carefully washing
skin and clothing that are exposed to wood. There are many more
precautions that can be taken - please be educated when working with your
woods! Woods can cause allergic reactions to skin or respiratory
system - please make sure to take proper precautions.
Overseas Orders:
We are happy to ship to any location overseas; however, the
customer is responsible for acquiring proper documentation to import the
wood species into their Country. Cook Woods will be happy to help in any way
possible with documentation, but will not be held responsible for this
process.
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